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DELIVERY POLICY

General Shipping & Delivery Terms

  1. All parcels are delivered by courier service. Store pick up is not available.

  2. If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.

  3. All transit time are subject to courier transport conditions and volume of parcels traffic.

  4. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the the late delivery.

  5. We are not responsible for wrong or undelivered addresses.

  6. In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 12 days. After 12 days, re-delivery is applicable depending on stock availability or refund will be issued accordingly. 

When will I receive my order?

There are 2 payments used on Monstr.my, Stripe and Ipay88.

If you choose to pay by filling in your card details, we will ship your order within the following time frame:

                           

         2 weeks (Except Sundays and Public Holidays)

         Note: Your tracking number will be given once payment from Stripe has been received. 

If you choose to pay with Ipay88, we will ship your order within the following time frame:

         3 - 5 working days (Except Sundays and Public Holidays)

         Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same                       notification email. 

What are the shipping/delivery rates?

Standard Delivery Charges:-

  • Monstr.my charges according to weight. 

       1kg and below: RM8.00 per delivery

Do you deliver during weekends and holidays?

Our courier partners are unable to deliver during weekends or public holidays.​

Can I cancel my order after order has been shipped?

Unfortunately, we are unable to accommodate to your request for cancellation once the item has been shipped. 

No.31, Jalan 9/2, Sek 9, Taman IKS,  Bandar Baru Bangi, 43650, Selangor

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Hotline: +603-8912 0000        Phone: +6010-226 1806

Copyright © 2021 Monstr Confectionery Sdn Bhd. All rights reserved.